eCommerce Impact Podcast

“How Mr Beast’s Feastables is revolutionizing Customer Experience with Jess Cervellon”

Jessie Healy sat down with the hilarious and whip-smart Jess Cervellon from Feastables, to chat about all things customer experience. In this jam-packed episode you’ll learn:

How to make each customer feel like a VIP customer.
What stage should brands focus on customer experience.
Why you need to make a detailed map of post and pre purchase customer behavior.
The importance of a product feedback loop.
What metrics your CX team should be tracking.
What are the best tools for CX.
In house or Outsourced CX team - what is better for your brand.
How to use feedback and product review to understand your customer.