Spamming Zero Podcast

“Customer Experience is SO much more than just support ”

Jess sat down with James Gilbert to share why she believes Customer Experience is much, much more than just support – along with a handful of other fantastic hot takes covering:
-The massive importance of brand experience
-A focus on, you guessed it, community
-Biggest challenges in developing super strong CX
-Embracing AI and automation
-The need to iterate, pretty constantly
and more.