Thank You Come Again Podcast

“Customer Experience Strategies that Drive Repeat Purchases”

Jess Cervellon, Head of Customer Experience at Feastables gives a customer experience masterclass for DTC eCommerce brands.

In this episode, we discuss how Feastables approaches customer experience and engagement, how they're using conversational SMS to connect with customers, how they’ve tackled shipping delays and improved logistics, and what role CX plays in creating repeat, loyal customer relationships.